Policies

PRICING & MINIMUMS

Opening minimum is $150 and $50 for each order afterwards. Each product has it's own minimum, and must be met each order if you choose that particular product. You can mix and match all designs for each product. We do not require a minimum per design unless you choose shirts. Our current minimums per product are as follows:

MUGS: 12 total mugs (Mix and match)
 - Custom Logo and Town mugs: 12 total (design fee may apply)
WATER BOTTLES: 3 total (Mix and Match)
SHIRTS: 6 shirts per design (you choose sizes)
COASTERS ON THE GO: 6 total sets (mix and match)
COSMETIC BAGS: 6 total (mix and match)
PHONE HOLDERS: 6 total (mix and match)

 

SHIPPING

During non peak seasons, we process orders in 5+ business days. If you have multiple types of products in your order, it will take a few extra days since everything is made to order in our warehouse! Once your order ships, it will arrive in 1-5 business days depending on your location from our Texas warehouse.

We use UPS to ship wholesale orders, but at times, we'll ship via USPS at our discretion. Due to the weight differences of our products, accurate shipping costs are extremely difficult to estimate prior to shipping. We refund any shipping overages once your order ships.

When your order arrives, please check for breakages or chips in any of your mugs. If 2 or less mugs break on arrival, we will refund those mugs. If more than 2 arrive broken, we will replace or refund at your request. Keep this in mind if you choose to pre-sale items.

Orders must be paid for in full before we begin processing your order.

 

AREA PROTECTION

We offer area protection to our brick and mortar boutiques only. In order to be considered protected, you must spend $300 per quarter. If you do not meet these requirements, we reserve the right to disable your account. We will send you an email to let you know of your status, and will follow up if we haven't heard back in 5 business days. If we are unable to contact you via email or phone number provided, your account will be disabled at our discretion.

At times, we may make mistakes and have overlapping boutiques within the same area. We do our best to not make these errors, but if it happens we will contact the boutique who applied most recently to discuss. At times, we will offer custom mugs exclusive to that boutique for a fee if interest is shown.

In order to be considered area protected, your first order must meet a minimum of $150.00 and be placed within 30 days of activation.

 

CUSTOM DESIGNS

We offer custom designs based on graphic design availability. We are almost always able to take custom logo and custom town mug requests.

If you'd like logo mugs, please send a high resoulation file to info@mugsby.com along with your order number. We are able to accept .jpeg, .ai, .psd, .png, and .pdf. Most logos we receive are too small to use on actual product, so please make sure that you send one with a high enough resolution (300 dpi is ideal).

If you'd like to order town mugs, please send a list of 6-8 things special to your town in an email to info@mugsby.com. We will likely have follow up questions, so make sure you check your email regularly for communication. We will provide a mock-up to you before printing your mugs. You will be required to order a minimum of 12 mugs.

Completely custom work is accepted on a case by case basis and will require a design fee. Please email info@mugsby.com to inquire about custom designs.

 

PREFERRED VENDORS

We allow you to sell in various locations including physical stores and online. We do not allow you to sell on third party sites including: Etsy, Ebay, Amazon, etc. We allow you to sell on Facebook on a case by case basis. We do not allow buy in groups to sell our product. If we find out you are selling as a buy in group, your account will be disabled immediately, and you will no longer be able to order products.

 

HOURS OF OPERATION

We accept orders 24 hours a day, 7 days a week. We will usually respond to you within 24 hours to resolve any issues or to answer any questions you have! During the weekends, answer times may be delayed. Please send us an email to info@mugsby.com or use the CONTACT US form.